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One of my students once asked me if 'value creation consulting means knowing it all?’ I certainly do not think so. But I am not surprised at the questions. I get such question almost everywhere I introduce myself as a value creation consultant. So what is value creation consulting? I think it’s an exciting way to unlock growth opportunities for a business particularly in these very challenging times. It’s about listening attentively to a business owner and helping / guiding them through the issues they may have spotted in their business to a point where they can see the opportunities that lie around and behind the issues and challenges. It’s about working with business owners and their core staff to unlock the opportunities inherent in the issues plaguing them or the industry in which they operate. We recently worked with a fairly large SME in the event management (agency) industry. The initial brief was to help their core staff understand their job descriptions and h...

Lagos, November 7th, 2015 – Customer Passion Point Limited (CPPL) successfully held the October edition of its monthly training program on Friday, October 30th. Themed “Business Strategies for Growth and Profitability,” this session marks the 15th edition of a program that began as a pilot in July 2014. The latest session saw participants from various sectors of the economy, who experienced insightful and impactful learning, according to Ikechukwu Kalu, the lead facilitator. Kalu emphasized that the program goes beyond mere training for business owners and their core staff; it focuses on improving performance, increasing sales, and ensuring better returns for stakeholders. Christopher Anunobi Marshall, a past participant, shared his positive experience: “What an awesome pleasure to be a part of the last CPPL training. I have already been applying the insights gained and have secured three presentations for my company.” Kalu explains, “The program’s design ensures participants sta...

CPPL & Exodus Capital set to enhance the growth and profitability of Nigerian SMEs – IKECHUKWU KALU Lagos: November 1 st 2015: Customer Passion Point Limited (CPPL) & Exodus Capital organises 2015 SME growth seminar on Thursday 26 th   November, 2015 themed “Taking your business to the next level ”. Owners of SMEs are expressing concern over the current economic conditions in Nigeria. They are wondering if there would ever be a breather for them given the way the economy is swinging. These are genuine concerns and help has come as Customer Passion Point Limited (CPPL) and Exodus Capital is set to hold a one day intensive seminar on how to imbibe a value creation mindset as a strategy for growth and profitability. Mr Ikechukwu Kalu, Chief Executive Officer of CPPL says, ‘There are principles with which businesses must operate in challenging seasons. There are business practices that must function excellently for businesses to thrive in tough times. These are of u...